Helpdesk

const timeZone = "America/New_York";

const today = new Intl.DateTimeFormat("en-CA", { timeZone }).format(new Date());
const day = new Date(`${today}T00:00:00Z`);
day.setUTCDate(day.getUTCDate() - 1);
const yesterday = day.toISOString().slice(0, 10);

async function fetchReport(agentId, apiKey, report) {
  const items = [];
  let cursor;

  do {
    const params = new URLSearchParams({
      startDate: yesterday,
      endDate: yesterday,
      timezone: timeZone,
      limit: "1000",
    });
    if (cursor) params.set("cursor", cursor);

    const response = await fetch(
      `https://www.chatbase.co/api/v2/agents/${agentId}/helpdesk/${report}?${params}`,
      { headers: { Authorization: `Bearer ${apiKey}` } }
    );
    if (!response.ok) {
      throw new Error(`${report}: ${response.status} ${await response.text()}`);
    }

    const { data, pagination } = await response.json();
    items.push(...data);
    cursor = pagination.cursor;
  } while (cursor);

  return items;
}

const attendance = await fetchReport(agentId, apiKey, "attendance");
const activity = await fetchReport(agentId, apiKey, "activity");

from datetime import datetime, timedelta
from zoneinfo import ZoneInfo

import requests

TIME_ZONE = "America/New_York"
yesterday = (datetime.now(ZoneInfo(TIME_ZONE)).date() - timedelta(days=1)).isoformat()


def fetch_report(agent_id: str, api_key: str, report: str):
    items = []
    cursor = None

    while True:
        params = {
            "startDate": yesterday,
            "endDate": yesterday,
            "timezone": TIME_ZONE,
            "limit": 1000,
        }
        if cursor:
            params["cursor"] = cursor

        response = requests.get(
            f"https://www.chatbase.co/api/v2/agents/{agent_id}/helpdesk/{report}",
            headers={"Authorization": f"Bearer {api_key}"},
            params=params,
        )
        response.raise_for_status()
        body = response.json()
        items.extend(body["data"])

        cursor = body["pagination"]["cursor"]
        if not cursor:
            break

    return items


attendance = fetch_report(agent_id, api_key, "attendance")
activity = fetch_report(agent_id, api_key, "activity")